Technical Support Options

For large and small developers, we can customize our support services to provide the kind of support you need, for the duration you need it, and at a reasonable price.

SAS members benefit from a personalized approach and customizable options above and beyond the product-specific technical support terms. Under an SAS contract, you can call upon us for one or more hours per month for any kind of support — ranging from engineering advice to actual programming — to assist you on your project. We will work with you to create a support package that fits your particular needs.

You can lower your overall engineering costs with SAS Product Support. These fixed-rate contracts will save money versus paying full rate for hourly services. In addition, you can use our SAS Project Support program to obtain additional resources on a project-to-project basis. Flexible options allow you to customize your SAS program to meet your requirements. This helps you to meet your engineering needs and still stay within budget.

What type of support do you need?

S.A.S. Product Support

S.A.S. Project Support

Support from our technical staff can be obtained both for Forth-related products and for customer-specified systems (for example, hardware problems or Forth systems from other vendors):

  • Qualified, expert engineering assistance
  • FORTH, Inc. product updates and releases
  • Personalized, dedicated resources
  • Beta program participation
  • Fixed costs for engineering support
  • Product and training discounts
  • Phone, fax, e-mail, and
    on-site support

Anyone subscribing to an SAS program is entitled to discounts and priority status with these services, which are available on a per-quote basis:

  • Needs assessment and technical review
  • Applications audit and feasibility studies
  • Short-term replacement personnel if you lose key technical staff
  • Ancillary resources for your new projects
  • Priority "quick-quote" response
  • Fixed-fee quotations

Example pricing for support options

Some representative prices for the Product Support Program:

SAS Product Support Level
(Hours per month)

1
(1)

2
(2)

3
(3)

A. 3 months

$375

$740

$1100

B. 6 months

$740

$1450

$2150

C. 12 months

$1450

$2825

$4200

Hours are not cumulative from one month to the next, and are calculated based on telephone time and off-line engineering staff time spent working on your support. For the duration of your support period, you will qualify for 50% discounts on upgrade releases of FORTH, Inc. software covered under your SAS agreement.

Details of Forth tech support options

The support benefits listed are described more fully in the two-page PDF version of this information (160 Kb, requires Adobe's free Acrobat Reader).